General Information for Lenovo Software - Warranty
Lenovo 3 Year Onsite Support (Add-On). Number of years: 3 year(s), Type: On-site
3 Year Onsite Support (Add-On)
3 Year Lenovo Onsite Support (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovos Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service LevelLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem
determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
3 Year Onsite Support (Add-On)
Further details for this product, 3 Year Onsite Support (Add-On), can be found at the manufacturer website. Please note, these web addresse(s) are supplied by 3rd parties, Quzo UK is not responsible for the content.
3 Year Lenovo™ Onsite Support (Add-On)
Lenovo 3 Year Onsite Support (Add-On). Number of years: 3 year(s), Type: On-site
Initial Release Date: 05/05/2013
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Lenovo 3 Year Onsite Support (Add-On) 3 year(s) 5WS0A23681 Specifications
Product Type
Warranty & Support Extensions
Product Type
Software - Warranty
Brand
Lenovo
Collection Model Lenovo 3 Year Onsite Support (Add-On)
Manufacturer Product Type Lenovo Software - Warranty
Product Family 3 Year Onsite Support (Add-On)
Type
On-site
Year 2013
Number of years 3 year(s)
Service type Onsite Support
On-site support Yes
Service included Parts
MPN 5WS0A23681
Lenovo 3 Year Onsite Support (Add-On) 3 year(s) 5WS0A23681 Reviews
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